Refund and Returns Policy

Refund & Returns Policy

Effective Date: 1st November, 2025
Website: www.ticketntrip.com
Company: Ticket N Trip

At Ticket N Trip, customer satisfaction is at the heart of everything we do. We understand that travel plans may change due to unforeseen circumstances. This Refund & Returns Policy outlines our procedures regarding booking cancellations, refunds, and service returns to ensure clarity, fairness, and transparency for our valued customers.

By using our website or booking any service through Ticket N Trip, you agree to the terms and conditions stated in this policy.

1. General Policy

  • All bookings made through Ticket N Trip (via website, email, or our travel experts) are subject to availability and confirmation from our partners (airlines, hotels, DMCs, visa offices, etc.).
  • Every booking or purchase is governed by the individual supplier’s terms and conditions, in addition to Ticket N Trip’s own policies.
  • Refund eligibility depends on the type of service booked, the provider’s policies, and the time of cancellation.

2. Services Covered

This Refund & Returns Policy applies to the following services provided by Ticket N Trip:

  • Flight Bookings (Domestic & International)
  • Hotel & Resort Reservations
  • Holiday Packages (Domestic & International)
  • Cruise Bookings
  • Car Rentals & Transfers
  • Visa Assistance & Travel Insurance
  • Group Tours & Custom Packages

3. Cancellation by Customer

If you wish to cancel your booking, please notify us in writing at accounts@ticketntrip.com or through our contact page.
Cancellation charges will apply based on how early the cancellation is made and the supplier’s rules.

3.1 Flights

  • Airline rules govern all flight cancellations.
  • Some fares are non-refundable or non-changeable once booked.
  • Refundable fares will incur airline cancellation fees + Ticket N Trip service charge.

3.2 Hotels

  • Refunds depend on hotel policies, room category, and booking type.
  • Non-refundable or promotional rates are not eligible for refunds.
  • Standard hotel cancellation charges:
    • More than 7 days before check-in: 10% service charge
    • 3–6 days before check-in: 50% of booking cost
    • Within 48 hours or No-show: 100% charge (no refund)

3.3 Holiday Packages

  • Cancellations affect multiple suppliers (flights, hotels, transfers, activities, etc.), hence partial refunds apply.
  • Standard package refund policy:
    • 30+ days before travel – 10% cancellation fee (plus non-refundable components)
    • 15–29 days before travel – 50% of package cost
    • Less than 15 days or No Show – 100% of package cost

3.4 Cruises & Luxury Packages

  • Cruise bookings and special experiences are mostly non-refundable once confirmed.

3.5 Visa & Insurance Services

  • Visa fees, documentation charges, and insurance premiums are strictly non-refundable, even if the visa is delayed or rejected by the issuing authority.

4. Returns Policy (Service-Based)

Since Ticket N Trip provides intangible services, returns work differently than physical goods.
However, we handle service-related “returns” or reversals in the following situations:

  • If a booking error occurs due to a technical fault or double payment, we will reverse the charge or offer a credit toward future bookings.
  • If a service booked through us (e.g., hotel or tour) becomes unavailable or cancelled by the supplier, we will process a refund or alternative arrangement of equal or higher value.
  • If incorrect information was provided by the customer (e.g., wrong dates, names, or passport details), we will assist in correction subject to supplier rules and applicable fees.

5. Refund Process

  • Refunds are processed only after receiving written confirmation from the concerned supplier.
  • Refunds are issued to the original payment method (bank account, card, or UPI).
  • Processing timeline:
    • Domestic Services: 7–15 working days
    • International Services: 15–30 working days
  • Delays may occur due to bank procedures or supplier response times.
  • A nominal service charge may be deducted for administrative processing.

6. Non-Refundable Situations

Refunds will not be applicable under the following circumstances:

  • “No-Show” or failure to use the booked service
  • Cancellations made within the supplier’s non-refundable period
  • Force Majeure events (natural disasters, pandemics, strikes, political unrest, etc.)
  • Rejection of visa by embassy or delay in approval
  • Partial use of services (early check-out, incomplete tours, missed transfers, etc.)
  • Payments made toward promotional or last-minute deals marked “non-refundable”

7. Amendments / Modifications

  • Any changes to confirmed bookings (date, destination, name, etc.) are subject to supplier approval and availability.
  • Additional charges may apply for reissuance or rebooking.
  • Once modified, the original booking’s refund rules may no longer apply.

8. Payment Disputes or Chargebacks

If you believe an incorrect charge or duplicate transaction has occurred, please contact our support team at accounts@ticketntrip.com with payment proof.
We will:

  • Investigate the issue,
  • Coordinate with banks or payment gateways, and
  • Resolve the matter within 7–10 working days.

Unauthorized chargebacks or disputes without valid reason may lead to account suspension or denial of future services.

9. Force Majeure Clause

Ticket N Trip shall not be held liable for any loss, delay, or refund failure arising from circumstances beyond our control, including:

  • Natural disasters
  • Political unrest, war, or terrorism
  • Airline or supplier insolvency
  • Pandemic-related travel restrictions

Refunds (if any) will depend entirely on supplier or government policies during such events.

10. Group, Corporate, or Customized Bookings

Group and MICE bookings (Meetings, Incentives, Conferences, Events) are governed by separate contracts.
Refunds or cancellations for such bookings will follow the specific terms agreed in writing.

11. How to Request a Refund or Return

Please send your refund or service-return request via email to:

accounts@ticketntrip.com
with the following details:

  • Booking Reference Number
  • Name & Contact Details
  • Type of Service (Flight, Hotel, Package, etc.)
  • Payment Receipt / Transaction ID
  • Reason for Refund or Return

Our customer service team will respond within 24–48 hours with the next steps.

12. Refund Mode & Responsibility

  • All refunds will be made in Indian Rupees (INR) for domestic customers or equivalent local currency for international clients.
  • Refunds can only be made to the original payer’s account/card.
  • Ticket N Trip is not responsible for delays caused by banks, payment gateways, or third-party vendors.

13. Policy Updates

Ticket N Trip reserves the right to modify or update this Refund & Returns Policy at any time to reflect changes in business processes, legal requirements, or supplier policies.
All updates will be posted on this page with a new “Effective Date.”

14. Contact Us

For any questions or clarifications regarding this policy, please contact us:

Ticket N Trip
Email: accounts@ticketntrip.com
Phone: =91-9227555566
Website: www.ticketntrip.com
Address: L-9, Priya Complex, Airport Road, Hansol, Ahmedabad – 382475 Gujarat, India

Your Trust. Our Responsibility.
At Ticket N Trip, we strive to make every travel experience seamless and worry-free.
While refunds and cancellations are governed by supplier rules, our team ensures that every customer receives transparent communication, fair treatment, and timely resolution.

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